In today’s market, customers expect to be treated like VIPs by every brand they interact with. Although it’s common for companies to offer exclusive benefits and personalized experiences to their most valuable and loyal customers, every customer deserves to feel important. Research shows that 70% of a customer’s experience is based on how they perceive they are being treated.
Whether a customer is reaching out to your brand for the first or the fiftieth time, they crave a service that leaves them feeling appreciated and supported.
0